Do you ship OTZI objects internationally?
Yes, we ship OTZI objects globally. International shipping rates and any applicable duties are included in the listed price of your piece. Please note that international deliveries may experience slightly longer transit times due to local customs processing.
How do I purchase OTZI objects compared to OTZI furniture?
You can purchase OTZI objects directly online, while our furniture pieces require a direct inquiry.
Everything we create is made-to-order, but our objects can be bought through our digital checkout as they don't generally require customisation. Our furniture, however, requires a deeper discussion regarding custom specifications, which is why it is via inquiry.
What does 'made-to-order' mean for OTZI objects?
For OTZI objects, 'made-to-order' means that we do not maintain a mass inventory; instead, each piece is individually handcrafted only after your order is placed. This intentional approach allows us to minimize material waste, support sustainable production practices, and ensure the highest level of artisanal quality for every single object that enters your home.
What is the average lead time for OTZI objects?
The average lead time for OTZI objects is 4 weeks. Because each piece is made-to-order by hand, this timeline allows us to maintain our high standards of craftsmanship before shipping directly to you. If you need your order more urgently, please get in touch with us to let us know and we will do our best to meet your deadline!
How are OTZI objects packaged and shipped?
OTZI objects are packaged using protective materials and shipped via trusted couriers. To ensure your handcrafted items arrive in pristine condition, we use custom-fitted packaging designed for delicate objects. You will receive a tracking link via email as soon as your package leaves our workshop.
What materials are used to create OTZI objects?
OTZI objects are created using the highest quality, responsibly sourced leathers and timbers. We select materials that emphasise natural textures and long-lasting durability, ensuring each object is a timeless addition to your space. You can read more about our materials on our dedicated page.
Where are OTZI pieces produced?
OTZI objects and furniture all made by hand in small batches in our workshop in Norfolk, UK. Because every single item is handcrafted to order, you may notice subtle marks of the piece having moved through the workshop.
Why is each OTZI piece unique?
The materials we use are also produced artisinally from natural materials. Because of this, each OTZI piece is completely unique because it carries the unique characteristics of that material. Additionally, each piece has been made by hand, which itself carries the distinct elements of a maker's hand. These slight differences are a signature characteristic of authentic artisanal craftsmanship, making your object truly one-of-a-kind.
Can I cancel or return an OTZI object since it is made to order?
Because OTZI objects are uniquely made-to-order, we do not accept standard returns or cancellations once production has commenced. We highly recommend reviewing your choices carefully before completing your purchase.
However, if your item happens to arrive damaged during transit, please notify us within 48 hours of delivery so we can immediately arrange a replacement.